
Aaron
Robinson, Ambet Lagalo, Irene Vidal, RC Callorina, Makamae Iosua,
Aldrin Ortaleza, Nola Sanchez, John Thompson, Lori Lai, Renee
Kiyono-Taniguchi, Carol Ly, Troy Hiura, Maggie Tan and Skye Litsey
BY DR. RICHARD KELLEY — Travel & Tourism, like so many things in
the world today, is changing very rapidly. However, no matter what
segment of this industry you encounter, it is clear that hospitality is
the vital core concept that makes all the difference in the world. With
that in mind, you will understand why I am so pleased that 14 members of
our Outrigger
ohana in Hawai‘i were recently recognized for their leadership, service and hospitality at the
Na Poe Paahana (in English, The Hard-Working People) Awards ceremony.
This ceremony is much smaller in scale than, but similar in spirit
to, the Academy Awards in Hollywood, where top figures in the film
industry are recognized for their accomplishments each year. The Hawaii
Lodging & Tourism Association sponsors the
Na Poe Paahana event, which this year was held in the ballroom of the Hilton Hawaiian Village Beach Resort. The names of the Outrigger
ohana award winners are included in Barry Wallace’s article in this issue of
Saturday Briefing.
There were 12 categories, ranging from Outstanding Lodging Employee
of the Year and Housekeeper of the Year to Security Officer of the Year.
This year, a new award for Leadership in Sustainability was presented,
which reflects the fact that for hospitality to be effective and
memorable, a strong performance by a broad range of individuals is
required.
If our company’s founders, Roy and Estelle Kelley, could return to
Hawaii today and walk around the hotels they developed from the 1950s
through the 1970s, they would be unfamiliar with some of the things they
encountered, such as guests walking around holding black rectangles to
their ears and people using terms such as blog, Airbnb, RFID or Wi-Fi.
However, if Roy and Estelle could see how arriving guests are greeted as
they step onto an Outrigger property, or, if they could watch a dinner
guest being served a sizzling slab of perfectly grilled mahimahi at the
Kani Ka Pila Grille
while listening to authentic Hawaiian music played on a nearby stage,
they would know that true aloha and hospitality are still found
throughout the properties operated by Outrigger Resorts.
Hospitality still flourishes even though Hawaii now receives nearly
8.5 million visitors annually, up from barely 100,000 when Roy and
Estelle opened the Islander Hotel, their first, in 1947. The 26th
Na Poe Paahana
awards recognized the continuity and high quality of Hawaii’s
hospitality industry and the extraordinary efforts of the hosts who work
so hard to provide this hospitality day after day.
My warmest congratulations and sincerest thanks to all those who were recognized – and to our entire
ohana for the wonderful hospitality I see you all displaying every day of the year.
- See more at: http://saturdaybriefing.outrigger.com/personnel/hospitality-champions-honored/#sthash.yvVOqKjB.dpuf